Pro Sound Service Request Form

SERVICE REQUEST FORM

Please use this form to request all warranty and non-warranty repair services. All fields with an asterisk (*) are required. After you have completed the form, please click on the SUBMIT button at the bottom of this screen.

***Prior to bringing or mailing your item(s) in for repair please allow us to respond with an SRA# and/or any additional information we need.

We process requests Monday - Friday, 9:30am to 6:00pm (ET). Requests received on Saturdays & Sundays will be held over until the following Monday.

We aim to respond as quickly as possible to Service Requests but please allow one business day for all responses.

All repairs are handled in the order they are received. Please allow 3-4 days once we receive the item(s) to get them on the bench for testing.


First Name*:


Last Name*:

Business/Organization Name:

Address*:

City*:

State*:

Zip Code*:

Email*:

Phone #*:

Fax #:

Manufacturer*:

Model*:

Serial #*:

Description of Problem*:

Date of Purchase*:

Manufacturer 2:

	Model 2:

	Serial # 2:

Description of Problem 2:

Date of Purchase 2:

Manufacturer 3:

	Model 3:

Serial # 3:

Description of Problem 3:

Date of Purchase 3:


Purchased from*:

Receipt attached*?
Yes No

Are you a dealer*?

Yes
No

Repair Options*:

Provide estimate prior to repair
Repair without providing estimate

Please specify Date Needed By*:

Please add any additional Info not requested above that might be helpful::


Please provide copy of receipt and any additional pictures that might be helpful:	Click to upload (0 of 5 uploaded)

WHEN SENDING YOUR UNIT TO PRO SOUND SERVICE, PLEASE MAKE SURE ALL OF THE FOLLOWING IS INCLUDED:

1. IF THE UNIT IS UNDER WARRANTY YOU MUST SUBMIT A COPY OF THE ORIGINAL RECEIPT WITH THIS SRA REQUEST FOR THE REPAIR TO BE CONSIDERED A WARRANTY REPAIR. NO EXCEPTIONS!!!!

2. PLACE A PIECE OF MASKING TAPE ON EACH ITEM SENT IN AND CLEARLY WRITE THE SRA# AND YOUR NAME.

3. ALL REPAIRS MUST BE SHIPPED IN FACTORY PACKING ONLY. WE WILL NOT BE RESPONSIBLE FOR ANY SHIPPING DAMAGE. DAMAGE CLAIMS ARE TO BE FILED WITH THE CARRIER AND ARE THE RESPONSIBILITY OF THE CUSTOMER.

4. ITEMS SHIPPED TO PRO SOUND MUST INCLUDE A COPY OF THE COMPLETED SRA REQUEST FORM, THE SRA# MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF THE PACKAGE. ANY PACKAGES RECEIVED WITHOUT THE SRA# CLEARLY WRITTEN ON THE OUTSIDE OF THE PACKAGE WILL BE REFUSED. SEE SHIPPING ADDRESS AT THE BOTTOM OF THIS PAGE.

PLEASE BE ADVISED OF THE FOLLOWING:

ALL "NO PROBLEM FOUND" REPAIRS WILL INCUR A BENCH CHARGE, AS WELL AS A RETURN SHIPPING CHARGE. ALL NON-WARRANTY REPAIRS ARE PAYABLE BY CREDIT CARD ONLY (NO COD OR BILLING) ITEMS NOT CALLED FOR WITHIN 60 DAYS WILL BE DISPOSED OF.

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